Job details

BPO Call Assistant

BPO Call Assistant at Jangipur

A BPO (Business Process Outsourcing) Call Assistant is a professional who works in a call center or contact center of a company that outsources its business processes to a third-party provider. The job title of a BPO Call Assistant may vary depending on the organization, but their main responsibility is to handle inbound and/or outbound calls from customers or clients on behalf of the company. The duties of a BPO Call Assistant typically include answering calls, providing information about products or services, resolving customer complaints or issues, taking orders, scheduling appointments, and making outbound calls to follow up on sales or customer inquiries. They may also be responsible for maintaining customer records and handling administrative tasks related to call center operations. To be successful as a BPO Call Assistant, one should possess excellent communication skills, both verbal and written, as well as strong customer service skills. They should be able to handle high call volumes and manage their time effectively. In addition, they should be familiar with computer systems and software used in call center operations. Overall, the BPO Call Assistant job title represents a vital role in ensuring the smooth and efficient operation of call centers and providing excellent customer service to clients.